Bush & Barn Friends - Colouring Book

Change-of-mind returns

If you change your mind about your colouring book, email us at NBPT within 30 days of delivery to request a return.

The book must be unused and in its original condition, with no coloured pages, marks or damage.

You’ll cover return postage for a change-of-mind return. Once we receive and check the book, we’ll refund the purchase price to your original payment method. Original delivery charges are excluded from change-of-mind refunds.

Damaged, faulty or incorrect orders

If your book arrives damaged, has a printing defect such as missing pages, or you receive the wrong item, email us at NBPT with your order number or other proof of purchase and a brief description of the issue. If you can, include a photo to help us assess the problem.

Your rights under the Australian Consumer Law apply. If the book has a major problem, you can choose a refund or replacement.

For a minor problem, we’ll provide a remedy in line with the Australian Consumer Law. If a return is needed for a confirmed problem, we’ll cover reasonable return postage.

The change-of-mind deadline and condition requirements apply only to change-of-mind returns.

How to start a return

Email NBPT before posting your book so we can confirm the return address and explain the next steps.

I'm a great place to add more information about your product, such as sizing, material, care, and cleaning instructions. This is also a great space to highlight what makes this product special and how your customers can benefit from this item.

I’m a great place to add more information about your shipping methods, packaging, and cost.

Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.